Order before 20th December for Christmas delivery! Any order placed after 23rd December will be dispatched in January.

Cookie Policy

  1. How We Use Cookies

We use cookies on our websites for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section below “How to control and delete cookies”. If you do not agree to such use, please refrain from using the website.

  1. What are Cookies?

A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer’s hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It is important to clarify that cookies do not collect any personal data stored on your hard drive or computer.

  1. How do We Use Cookies?

We use two analytics packages in order to constantly improve your browsing experience on our websites.

Trusted partners like DoubleClick help us serve advertising and analytics companies like Google Analytics may also place cookies on your machine. Please read their privacy policies to ensure that you’re comfortable with the manner in which they use cookies.

  1. Social Media Third Party Cookies?

To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook.   As a result, when you visit a page with content embedded, you may be presented with cookies from these websites.  QWS has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

We also offer a “share page” widget on some of our web pages, where content can be shared easily on the following sites Facebook, Twitter, LinkedIn and Google+.  These sites may set a cookie when you are logged into their service.  QS has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

  1. How to Control and Delete Cookies?

QS will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our websites will not function fully, or in some cases, our website will not be accessible at all.

For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit www.allaboutcookies.org.
Find the most frequently asked questions below.

  • Wet or soiled wood shavings should be removed daily, with a full bedding change around once a week. Check out our blog for lots more tips on caring for your small animal.

  • You should cover the bottoms of your pet's cage, with a thickness of around 3-6cm. Make sure to add some larger piles in the corners so your small animal can burrow and nest in their cosy new home. Take a look at our blog for lots more tips on caring for your small animal.

  • We don’t process product returns, but if you have an issue with your product please get in touch and we can arrange a replacement or refund.

  • We process all deliveries as quickly as possible and aim to have your products delivered in 3-5 working days.

  • Our wood shavings are kiln-dried and dust-extracted which means that not only are they safe for your pet, but they provide a clean and comfortable home for your furry family member.

  • Our bales measure approximately 31cm wide X 41cm high X 14cm deep. The bales are compressed and so the shavings are packed in tight and expand once the bale is opened.

  • No, you cannot dispose of your wood shavings in the compost, but they are biodegradable so you can place them in your green bin. However, our packaging is 100% compostable and can be placed in your food bin.

  • Yes, our natural wood shavings are very absorbent, meaning they keep your pets comfortable and unwanted smells at bay.

  • Yes, our wood shavings are made from natural materials and our kiln-dried leaving them dust-free. This means they are really absorbent and great at controlling unwanted odours.

  • Our packaging is made from potato starch and is 100% compostable. All our bales are sent our in recyclable cardboard and all of our wood shavings are UK sourced. Our sustainability is something we’re really proud of!

  • Our packaging is 100% compostable which means you can add it to your compost heap or food bin (Top Tip: cut it open at one end and use it as a food waste bag in your kitchen caddy). If you don’t have these, you can pop the packaging into your general waste bin.