Popular Questions
Find the most frequently asked questions below.
Wet or soiled wood shavings should be removed daily, with a full bedding change around once a week. Check out our blog for lots more tips on caring for your small animal.
You should cover the bottoms of your pet's cage, with a thickness of around 3-6cm. Make sure to add some larger piles in the corners so your small animal can burrow and nest in their cosy new home. Take a look at our blog for lots more tips on caring for your small animal.
Delivery & Returns
Find answers to your questions about our delivery and returns policies.
We charge £3.49 as standard for delivery. We process all deliveries as quickly as possible and aim to have your products delivered in 3-5 working days.
We don’t process product returns, but if you have an issue with your product please get in touch and we can arrange a replacement or refund.
We process all deliveries as quickly as possible and aim to have your products delivered in 3-5 working days.
Product Information
If you have questions about our product, or about our service, you'll find answers here.
Our wood shavings are kiln-dried and dust-extracted which means that not only are they safe for your pet, but they provide a clean and comfortable home for your furry family member.
Our bales measure approximately 31cm wide X 41cm high X 14cm deep. The bales are compressed and so the shavings are packed in tight and expand once the bale is opened. Using a standard hamster cage, we could get 17 bedding changes from just one bale!
No, you cannot dispose of your wood shavings in the compost, but they are biodegradable so you can place them in your green bin. However, our packaging is 100% compostable and can be placed in your food bin.
Yes, our natural wood shavings are very absorbent, meaning they keep your pets comfortable and unwanted smells at bay.
Yes, our wood shavings are made from natural materials and our kiln-dried leaving them dust-free. This means they are really absorbent and great at controlling unwanted odours.
This really depends on the size of your pet, their hutch or cage, and how many of them you have but as a rough estimate, one bale of wood shavings will last 4 to 5 weeks.
Our packaging is made from potato starch and is 100% compostable. All our bales are sent our in recyclable cardboard and all of our wood shavings are UK sourced. Our sustainability is something we’re really proud of!
Our packaging is 100% compostable which means you can add it to your compost heap or food bin (Top Tip: cut it open at one end and use it as a food waste bag in your kitchen caddy). If you don’t have these, you can pop the packaging into your general waste bin.